If you have a specific dietary accommodation due to religious or medical reasons, you are welcome to place special orders that can be picked up during these services, however we cannot guarantee all of your items will be purchased. We encourage you to come visit the service to see what we have stocked before placing a special request. If you are interested in learning more about placing a special order, please email foodbank@ams.queensu.ca
Once you are approved for an accommodation, you will be contacted by our team to be given the ordering form for items. We will only purchase items that match your accommodation (ex. lactose-free milk for lactose intolerance).
Additionally, please kindly note some of our current policies around special orders:
1. Individuals are not allowed to pick-up special orders for other people. Each patron may only pick-up one special order on their visit.
2. There is a $15 maximum on each special order. This is to ensure that we can best meet the needs of all of our patrons as best as we can within our ability.
3. Please note that we will only be approving and purchasing special order items that match the inputted accommodation. We also do not purchase items adjacent to ones that we carry (ex. regular produce, meats, etc.).